Returns & refunds.

Starting a return

Please contact us at hello@samoubee.com within 3 days of receiving your order, before sending anything back. Include your order reference and the reason for your return, and we'll confirm the next steps with you — including where to send the item, if a return is needed.

Condition for returns

Returned items must be unused and unworn, in their original condition, and in their original packaging where applicable.

Damaged, defective, or incorrect items

If your order arrives damaged or defective, or you receive something different from what you ordered, let us know with reasonable supporting evidence — for example, photos of the item and packaging — along with your order reference.

Items not eligible for return

Items that have been used or damaged after delivery are not eligible for return. Hygiene-sensitive or personal-care products may also be non-returnable once opened or used, where applicable.

Exchanges

Exchanges are offered subject to the availability of the item you'd like instead.

Refunds

Refunds are processed after the returned item is received, inspected, and approved, with a target of within 7 business days after approval.

Return delivery cost

If we supplied a defective, damaged, or incorrect item, we cover reasonable return delivery costs. For other approved returns, the customer is responsible for the cost of returning the item.